Privacy Policy

We may collect information you provide, including your name, email address, mobile number, dealership or company, account credentials, vehicle information, photographs, VIN, mileage, condition details, trade-in requests, support messages, and payment or subscription details.

We may also collect device, browser, IP address, log, usage, referral, cookie, and interaction data. Payment card data is generally processed directly by our payment provider and is not stored in full by SolaceTrade.

• Provide, secure, maintain, and improve the service.
• Create trade packets, valuations, customer follow-ups, alerts, appointments, and dealer workflows.
• Authenticate users, prevent fraud, troubleshoot issues, and enforce our terms.
• Process subscriptions and communicate about accounts, transactions, support, and service changes.
• Send marketing only where permitted and consented to.
• Comply with law and protect people, property, and rights.

When you provide a mobile number and consent to text messaging, we may send account notices, appointment reminders, support messages, service updates, verification messages, transaction notifications, and—only where separately authorized—promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

We do not sell or share mobile numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to service providers solely to deliver and support our messaging program, subject to contractual restrictions.

We may disclose information to dealerships or organizations operating the applicable SolaceTrade workspace; vendors that provide hosting, databases, communications, analytics, security, payments, and support; professional advisers; parties involved in a lawful corporate transaction; and government authorities or others when legally required or necessary to protect rights and safety.

We do not sell personal information for money. We do not permit service providers to use personal information for unrelated purposes.

We retain information for as long as reasonably necessary to provide the service, fulfill the purposes described here, meet contractual and legal obligations, resolve disputes, and protect the platform. Retention periods vary by data type and customer configuration.

We use administrative, technical, and physical safeguards designed to protect information. No system is completely secure, and we cannot guarantee absolute security.

You may update account information, manage communication preferences, reject nonessential cookies where offered, or request access, correction, deletion, or portability where applicable. You may unsubscribe from email marketing using the link in the message and from SMS by replying STOP.

Requests may be sent to privacy@solacetrade.ai. We may verify your identity before completing a request.

The service is intended for business users and adults and is not directed to children under 13. Links to third-party sites are governed by those parties' policies. If information is processed outside your jurisdiction, it may be subject to different data-protection laws.

We may update this policy and will post the revised effective date. Material changes may also be communicated through the service.

Privacy questions: privacy@solacetrade.ai
General support: support@solacetrade.ai