Zenvyk V14.6

Lifecycle Context Engine

Unified runtime context for outbound ElevenLabs calls and inbound caller-ID resolution. This page is an operator-facing visibility surface; customer-sensitive data remains governed by visible vs. disclosable boundaries.

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Visible

Available to AI/runtime and operator screens for routing and reasoning.

Disclosable

Safe to say to the customer without revealing internal scoring or unverified claims.

Restricted

Internal intelligence such as scores, declined amounts, and candidate logic.

Runtime Endpoints

Context Lookup

GET /api/solacetrade/jerseyvillagecdjr/zenvyk/v14-6/context?phone=+12815551212

Inbound Caller-ID Webhook

POST /api/solacetrade/jerseyvillagecdjr/zenvyk/v14-6/inbound-caller

Accepts Twilio-style fields such as From, To, and CallSid, resolves the customer, creates a communication session, and stores the context packet.

Agent Rule

The ElevenLabs agent may use the context to recognize, route, and prioritize the caller, but should only speak from disclosable_context. Internal scores, buyback candidacy, referral candidacy, declined-service totals, and manager-only notes stay visible but not disclosed.